Challenges & problems
Our goal was to create a new, clear and user friendly website for new and existing chamber members. The main challenge was to optimise membership wizard for Individual and Corporate members by breaking down a huge amount of data into 3 simple and straightforward steps. All of the homepage’s content needs to be easily understood by people in many different industries. And also because people come from different backgrounds, they use different devices to visit the site so such difficult elements, like membership plan comparison tables, need to work well on all devices. On the development side it was important to automate registration to events for chamber members, because this previously was a manual and very ineffective process for the homepage content admins.
Process & approach
Project started from a research phase to understand what this organisation is and who the people in it are. Data was gathered through surveys, stakeholder and user interviews to better understand the needs and expectations of website’s visitors.
All of these valuable insights were a helpful tool to start brainstorming possible structure solutions in wireframes and information architecture. Wireframing phase helped the client to understand possible use cases for visitors and for developers to understand the functionality.