dPays solution for receiving deposit money

Dealing with physical cash becomes less and less appealing during this digital era. Often times environmentally friendly solutions are forgetting this or usually it’s easier to implement regulations and wait for society to adapt to them.

This product tries to solve this need for physical cash by offering fast money transfers directly to person’s bank account in exchange for deposit items such as re-usable cups in events & festivals and deposit cans & bottles in bottle deposit points.

Work for this mobile-first platform began with understanding the scope and features of the possible solutions. Since such a tool was not out there at the moment, it was very important to gather information. This involves surveying potential users, interviewing stakeholders, and analyzing the market to define user personas and core features.

The design phase follows, starting with information architecture and wireframes, progressing to high-fidelity mockups that prioritize intuitive, touch-friendly interfaces. Qualitative usability testing on mobile devices helps refine the design after the core functionality has been covered.

Since there are a lot of different functionalities included in this project, best way to approach these unknowns are to lay them out in a unified map. By doing that it’s very easy to be on the same page with stakeholders and developers. Design process can afterwards be tackled by looking at user flows. 

Out of all research methods, user testing was the most helpful tool in this project. The validation of main user flows with high-fidelity Figma prototypes showed great insights before doing last changes and giving screens to development.

Comprehensive set of style tokens, components, and guidelines that ensure consistency across this digital product and experience. Unified naming conventions to be aligned with front-end. This design system is a living entity that evolves over time, adapting to new project goals and user needs.

Throughout all of the process there’s strong collaboration with back-end team to make sure we have all the data and we follow the highest security rules for working with financial information. All the while front-end team is translating multiple design flows into functional and responsive user experience.

“During the project, we particularly appreciated from TRY Dig Latvia the recommendations and quick resolution of issues, which was very important to us, as the project was something new for Swedbank as well. As a result, we have successfully met the deadlines promised to ourselves and our clients, while strengthening our commitment to promoting sustainability. We look back with pride on what we have accomplished!”

The website undergoes thorough testing across various devices and browsers before launching. Same as testing it from design perspective to be sure that everything is developed according to initial sketches. And while accessibility testing assures us that this platform will be usable by people with sight or movement disorders.

The end solution was launched before a nation wide festival where businesses and people were able to try it first-hand.

Post-launch the focus shifts to monitoring key metrics and starting the work on next phase of functionality by adding more depositing ways. Throughout the process, emphasis remains on simplicity, speed, and user-centered design.

Events are created by the business profile admin to prepare for an upcoming event where people will be requesting back deposit money for the used glasses and dishes.

Adding and removing users allows the administrators to invite helping staff in these events that will deal with end customers.

Scanning functionality allows the end customers to receive the deposit money by specifying the number of item units. Later this functionality is expanded giving end users the ability to scan QR code at bottle deposit points.